What happens if my payment is late?

Reconnects are scheduled only after the consumer has paid the bill in full, made the minimum payment required, and paid the reconnect fee. In addition, the deposit requirement is subject to adjustment any time a disconnect for non-payment (including bad checks) occurs. Consumers must pay the amount due plus the amount of the adjusted deposit.

A payment made with a bad check will treated the same as a non-payment. A handling fee of $35 will be charged and is payable only by cash or money order on all returned checks. After 2 checks have been returned, the customer will be required to make all utility payments by cash, money order, or cashier's check.

Show All Answers

1. What time does City Hall close?
2. How do I open an account with the City of Llano?
3. Can I make changes in my service?
4. What happens if I voluntarily terminate my service?
5. What does the city do with seriously delinquent accounts?
6. Where can I find an application for a service tap?
7. How do I get a roll off container?
8. Who do I call about an interruption in my electric service?
9. Who do I call if my garbage has not been picked up?
10. When is my utility bill due?
11. What happens if my payment is late?
12. Do you accept payments other than cash?