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Reconnects are scheduled only after the consumer has paid the bill in full, made the minimum payment required, and paid the reconnect fee. In addition, the deposit requirement is subject to adjustment any time a disconnect for non-payment (including bad checks) occurs. Consumers must pay the amount due plus the amount of the adjusted deposit.
A payment made with a bad check will treated the same as a non-payment. A handling fee of $35 will be charged and is payable only by cash or money order on all returned checks. After 2 checks have been returned, the customer will be required to make all utility payments by cash, money order, or cashier's check.
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After 90 days, delinquent accounts will be turned over to the City Attorney and/or a collection agency for collection and reported to credit bureaus utilized by the city.
Delinquent accounts that remain connected due to hardships are examined on a case-by-case basis, but in all circumstances, customers must make regular payments toward the balance, show proof of hardship, and show good faith effort to resolve the account. Hardship includes a serious injury or illness of the primary or secondary applicant, death in the immediate family, natural disaster, or bankruptcy. Hardship claims do not guarantee continuation of service.
Fill out and bring in the Roll Off Container Application (PDF) along with full payment to: City Hall 301 W. Main St. Llano, Texas 78643
For more information, please call 325-247-4158, ext. 101 or 102.
The City of Llano is the provider of electrical service with in the city limits. For new, stop, or transfer service, account information, billing, and more, please call the Utility Office at 325-247-4158, ext. 101 or 102, from 8 a.m. to 5 p.m., Monday through Friday. On holidays and weekends you can call the Sheriff's Office at 325-247-5767 or the electrician on call at 325-247-6067. To report power outages or damaged power lines, call 325-247-4158.
If Progressive Waste has missed your garbage, call City Hall at 325-247-4158, ext. 101 or 102, and we will get them out to pick it up.