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Payments are due by the 25th of each month. Failure to pay your account balance in full by the due date will result in a 10% penalty that will be added to your account. If you balance remains unpaid by the 7th of the month, your account is subject to disconnect.
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You will need to complete a pre-numbered application in person at the utility office. You will also need a Texas Driver's License or photo identification. All balances due the city from prior services must be paid before a new service will be granted. Please refer to the Master Fee Schedule for more information on utility service regulations. You will be required to place a deposit on the account before service will be completed.
After 90 days, delinquent accounts will be turned over to the City Attorney and/or a collection agency for collection and reported to credit bureaus utilized by the city.
You can download the Service Tap Application (PDF) online.
Fill out and bring in the Roll Off Container Application (PDF) along with full payment to: City Hall 301 W. Main St. Llano, Texas 78643
For more information, please call 325-247-4158, ext. 101 or 102.
The City of Llano is the provider of electrical service with in the city limits. For new, stop, or transfer service, account information, billing, and more, please call the Utility Office at 325-247-4158, ext. 101 or 102, from 8 a.m. to 5 p.m., Monday through Friday. After hours and on holidays and weekends you can call 325-247-6067 or if it's a public emergency call the Sheriff's Office at 325-247-5767.
If Waste Connections has missed your garbage, call City Hall at 325-247-4158, ext. 101 or 102, and we will notify them out to pick it up.
Reconnects are scheduled only after the consumer has paid the bill in full, made the minimum payment required, and paid the reconnect fee. In addition, the deposit requirement is subject to adjustment any time a disconnect for non-payment (including bad checks) occurs. Consumers must pay the amount due plus the amount of the adjusted deposit.
A payment made with a bad check will treated the same as a non-payment. A handling fee of $35 will be charged and is payable only by cash or money order on all returned checks. After 2 checks have been returned, the customer will be required to make all utility payments by cash, money order, or cashier's check.
The City of Llano accepts payment by checks, cash, MasterCard, and Visa. We also offer a direct payment for utility bills which will draft automatically out of your bank account each month. If you are interested in direct withdrawals, please view the Direct Payment Form (PDF).