Show All Answers

1. What time does City Hall close?

City Hall and the Utility Office is open from 8 a.m. to 5 p.m., Monday through Friday, except on national holidays. For a complete list of city holidays, view the http://tx-llano.civicplus.com/DocumentCenter/View/1410

2. How do I open an account with the City of Llano?

You will need to complete a pre-numbered application in person at the utility office. You will also need a Texas Driver's License or photo identification. All balances due the city from prior services must be paid before a new service will be granted. Please refer to the Master Fee Schedule for more information on utility service regulations. You will be required to place a deposit on the account before service will be completed. Please refer to the Master Fee ScheduleApplications turned in before 1 p.m. are usually completed the same day. Applications turned in after 1 p.m. are usually completed the next day.

3. Can I make changes in my service?

Customers may request a change in service location and transfer applicable deposits to the new account providing the old account is in good standing. All changes in service are subject to changes in deposits.

4. What happens if I voluntarily terminate my service?

Customers who request a disconnection of service must leave a forwarding address where the final bill will be sent. The customer's deposit will offset the final bill and any balance owed to the city. In the event the deposit does not cover the amount owed, the customer will be billed for the balance at the customer's new address. If the deposit is more than the amount owed, the city will mail a refund check to the customer for the credit balance due.

5. What does the city do with seriously delinquent accounts?

After 90 days, delinquent accounts will be turned over to the City Attorney and/or a collection agency for collection and reported to credit bureaus utilized by the city.

Delinquent accounts that remain connected due to hardships are examined on a case-by-case basis, but in all circumstances, customers must make regular payments toward the balance, show proof of hardship, and show good faith effort to resolve the account. Hardship includes a serious injury or illness of the primary or secondary applicant, death in the immediate family, natural disaster, or bankruptcy. Hardship claims do not guarantee continuation of service.

6. Where can I find an application for a service tap?

You can download the Service Tap Application (PDF) online.

7. How do I get a roll off container?

Fill out and bring in the Roll Off Container Application (PDF) along with full payment to: City Hall 301 W. Main St. Llano, Texas 78643

For more information, please call 325-247-4158, ext. 101 or 102.

8. Who do I call about an interruption in my electric service?

The City of Llano is the provider of electrical service with in the city limits. For new, stop, or transfer service, account information, billing, and more, please call the Utility Office at 325-247-4158, ext. 101 or 102, from 8 a.m. to 5 p.m., Monday through Friday. On holidays and weekends you can call the Sheriff's Office at 325-247-5767 or the electrician on call at 325-247-6067. To report power outages or damaged power lines, call 325-247-4158.

9. Who do I call if my garbage has not been picked up?

If Progressive Waste has missed your garbage, call City Hall at 325-247-4158, ext. 101 or 102, and we will get them out to pick it up.

10. When is my utility bill due?

Payments are due by the 15th of each month. Failure to pay your account balance in full by the due date will result in a 10% penalty that will be added to your account. If you balance remains unpaid by the 25th of the month, your account is subject to disconnect.

11. What happens if my payment is late?

Reconnects are scheduled only after the consumer has paid the bill in full, made the minimum payment required, and paid the reconnect fee. In addition, the deposit requirement is subject to adjustment any time a disconnect for non-payment (including bad checks) occurs. Consumers must pay the amount due plus the amount of the adjusted deposit.

A payment made with a bad check will treated the same as a non-payment. A handling fee of $35 will be charged and is payable only by cash or money order on all returned checks. After 2 checks have been returned, the customer will be required to make all utility payments by cash, money order, or cashier's check.

12. Do you accept payments other than cash?

The City of Llano accepts payment by checks, cash, MasterCard, and Visa. We also offer a direct payment for utility bills which will draft automatically out of your bank account each month. If you are interested in direct withdrawals, please view the Direct Payment Form (PDF).