After 90 days, delinquent accounts will be turned over to the City Attorney and/or a collection agency for collection and reported to credit bureaus utilized by the city.
Delinquent accounts that remain connected due to hardships are examined on a case-by-case basis, but in all circumstances, customers must make regular payments toward the balance, show proof of hardship, and show good faith effort to resolve the account. Hardship includes a serious injury or illness of the primary or secondary applicant, death in the immediate family, natural disaster, or bankruptcy. Hardship claims do not guarantee continuation of service.