The City supplies electricity, water, sewer and garbage services to its citizens. All utilities are billed under one billing which is sent out on the last working day of the month. Payment for services are due by the 15th of the month. Payments can be mailed to 301 West Main,Llano, TX 78643, paid in person at the City Utility Offices at 301 West Main, Llano, Monday through Friday, 8 AM - 5 PM, arrangements can be made to have the payment drafted from your bank account or, if after business hours it can be dropped in the convenient door slot at the Utility Office.
Telephone service is provided by Verizon. You may reach them at 1.800.483.4000.
Gas service is provided by Atmos. You may reach them at 1.800.460.3030
HOW TO OPEN YOUR ACCOUNT WITH THE CITY OF LLANO:
You may view the application for service online, but you will need to complete a pre-numbered application in person at the utility office. You will need a Texas Driver's License or photo identification, as well as proof of residence, such as a lease contract, deed or purchase contract. All balances due the City from prior services must be paid before a new service will be granted. Please refer to "Utility Service Regulations - Ordinance No. 1033" for more information on utility service regulations. You will be required to place a deposit on the account before service will be completed. Please refer to "Utility Service Regulations - Ordinance No. 1145" as well as "Utility Service Regulations - Ordinance No. 1087" for more information on required deposits; and "Utility Service Regulations - Ordinance No. 1056" for more information on expenses incurred in collection of debt. Applications turned in before 2:00 PM are usually completed the same day. Applications turned in after 2:00 PM are usually completed the next day
Payments are due by the 15th of the month. Failure to pay your account in full by the due date will cause a 10% penalty to be added to your account. If unpaid by the 25th of the month, your account is subject to disconnect. Reconnects are scheduled only after the consumer has paid the bill in full, made the minimum payment required and paid the reconnect fee. In addition, the deposit requirement is subject to adjustment any time a disconnect for non-payment (including bad checks) occurs. Consumers must pay the amount due plus the amount of the adjusted deposit.
A payment made with a bad check will treated the same as a non-payment. A handling fee of $25 will be charged and is payable in by cash or money order on all returned checks. After two (2) checks have been returned, the Consumer will be required to make all utility payments by cash, money order or cashiers check.
CHANGES IN SERVICE:
Consumers may request a change in service location and transfer applicable deposits to the new account providing the old account is in good standing.
All changes in service are subject to changes in deposits.
VOLUNTARY TERMINATION OF SERVICE:
Consumers who request a disconnection of service must leave a forwarding address where the final bill can be sent. The Consumer's deposit will offset the final bill and any balance owed to the City. In the event the deposit does not cover the amount owed, the consumer will be billed for the balance at the Consumer's new address. If the deposit is more than the amount owed the City will mail a refund check to the Consumer for the credit balance due.
SERIOUSLY DELINQUENT ACCOUNTS:
After 90 days, delinquent accounts will be turned over to the City Attorney and/or a collection agency for collection and reported to credit bureaus utilized by the City.
Delinquent accounts that remain connected due to hardships are examined on a case-by-case basis, but in all circumstances, Consumers must make regular payments toward the balance, show proof of hardship, and show good faith effort to resolve the account. Hardship includes a serious injury or illness of the primary or secondary applicant, death in the immediate family, natural disaster or bankruptcy. Hardship claims do not guarantee continuation of service.